Privacy Policy

Privacy Policy

Last updated: 22 March, 2024

1. Introduction

This Privacy Policy explains how LOVAGE GROUP S.L collects, uses, and protects your personal data when you visit or make a purchase from muellerkitchen.es.

We are committed to ensuring that your privacy is protected in accordance with the General Data Protection Regulation (GDPR).

2. Data Controller

LOVAGE GROUP S.L
Calle Dels Drapers, 5
46900 Torrent
Spain
Email: info@muellerkitchen.es

3. Personal Data We Collect

We may collect and process the following data:

  • Name and surname
  • Billing and shipping address
  • Email address
  • Phone number
  • Payment details (processed securely via third-party providers)
  • IP address and browser data
  • Order history
  • Website usage data

4. How We Use Your Data

Your personal data is used for the following purposes:

  • To process and deliver your orders
  • To manage payments and prevent fraud
  • To provide customer support
  • To improve our website and services
  • To send marketing communications (if consent is given)
  • To comply with legal obligations

5. Legal Basis for Processing

We process your data based on:

  • Contract: To fulfill your orders
  • Legal obligation: For tax and accounting purposes
  • Legitimate interest: To improve services and prevent fraud
  • Consent: For marketing and cookies

6. Payment Processing

Payments are securely processed through third-party providers such as:

  • Visa
  • Mastercard
  • PayPal

We do not store your full payment details.

7. Marketing and Tracking Tools

We use the following tools:

Google Analytics

Used to analyze website traffic and user behavior.

Facebook Pixel

Used for advertising and remarketing purposes.

Email Marketing (e.g., Klaviyo, Mailchimp)

Used to send promotional emails if you have given consent.

These tools may collect data such as IP address, browsing behavior, and interactions.

8. Cookies

We use cookies to enhance your browsing experience and analyze traffic.

You can manage your cookie preferences through our Cookie Policy.

9. Data Sharing

We may share your data with:

  • Payment providers
  • Shipping and logistics partners
  • Marketing platforms
  • IT and hosting providers

All third parties are required to comply with GDPR.

10. Data Retention

We retain your data only as long as necessary for:

  • Order fulfillment
  • Legal and tax obligations
  • Customer service purposes

11. Your Rights

Under GDPR, you have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Restrict or object to processing
  • Request data portability
  • Withdraw consent at any time

To exercise your rights, contact us at: info@muellerkitchen.es

12. Data Security

We implement appropriate technical and organizational measures to protect your data.

13. International Transfers

Some of our service providers may process data outside the European Economic Area. In such cases, appropriate safeguards are applied.

14. Changes to This Policy

We may update this Privacy Policy at any time. Changes will be posted on this page.

15. Contact

If you have any questions about this Privacy Policy, contact us at:

info@muellerkitchen.es