At Muller Kitchen, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return under the conditions described below.
1. 14-Day Return Period
Customers have the right to return their order within 14 days of receiving the product, without providing any reason.
To exercise this right, please contact our customer service team before sending the product back so we can provide return instructions.
2. Return Conditions
To qualify for a refund:
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The product must be returned within 14 days from the date of delivery.
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The product must be unused and in the same condition in which it was received.
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The product must include all original packaging, accessories, manuals, and protective materials.
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The packaging and product must arrive intact and undamaged.
Returns that do not meet these conditions may be subject to partial refunds or may not be accepted.
3. Return Address
Returned items must be sent to our warehouse at the following address:
Lovage Group S.L
Calle dels Drapers, 5
TORRENT, 46900
Customers are responsible for ensuring the item is properly packaged to prevent damage during transit.
4. Refund Process
Once we receive the returned package at our warehouse:
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Our team will inspect the product and packaging.
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If the return meets the required conditions, we will approve the refund.
The refund will be issued to the same payment method used for the original purchase, unless another method has been agreed upon with the customer.
Refunds are typically processed within 5–10 business days after the inspection is completed, depending on your payment provider.
5. Return Shipping Costs
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If the return is made without a specific reason (change of mind), the customer is responsible for the return shipping cost.
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If the return is due to:
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a defective product
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damage during shipping
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or an incorrect item received
Muller Kitchen will cover the return shipping cost.
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Please contact our support team before returning such items so we can arrange the return.
6. Damaged or Defective Products
If your product arrives damaged or defective, please contact us within 48 hours of delivery and include photos of the product and packaging. Our team will provide a solution as quickly as possible.
7. Non-Returnable Situations
Returns may not be accepted if:
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The product shows clear signs of use
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Parts, accessories, or packaging are missing
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The product has been damaged due to improper use
8. Contact
For any return or refund request, please contact our support team:
Email: info@muellerkitchen.es