{ "id": 2628, "date": "2026-03-13T18:43:09", "date_gmt": "2026-03-13T18:43:09", "guid": { "rendered": "https:\/\/anon.wp1.zootemplate.com\/?page_id=2628" }, "modified": "2026-03-13T18:47:18", "modified_gmt": "2026-03-13T18:47:18", "slug": "refund_returns", "status": "publish", "type": "page", "link": "https:\/\/muellerkitchen.es\/en\/refund_returns\/", "title": { "rendered": "Refund and Returns Policy" }, "content": { "rendered": "
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<\/p>\n

At Muller Kitchen, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return under the conditions described below.<\/span><\/p>\n

1. 14-Day Return Period<\/h2>\n

Customers have the right to return their order within 14 days of receiving the product<\/strong>, without providing any reason.<\/p>\n

To exercise this right, please contact our customer service team before sending the product back so we can provide return instructions.<\/p>\n

2. Return Conditions<\/h2>\n

To qualify for a refund:<\/p>\n

    \n
  • \n

    The product must be returned within 14 days from the date of delivery<\/strong>.<\/p>\n<\/li>\n

  • \n

    The product must be unused and in the same condition in which it was received<\/strong>.<\/p>\n<\/li>\n

  • \n

    The product must include all original packaging, accessories, manuals, and protective materials<\/strong>.<\/p>\n<\/li>\n

  • \n

    The packaging and product must arrive intact and undamaged<\/strong>.<\/p>\n<\/li>\n<\/ul>\n

    Returns that do not meet these conditions may be subject to partial refunds or may not be accepted.<\/p>\n

    3. Return Address<\/h2>\n

    Returned items must be sent to our warehouse at the following address:<\/p>\n

    Lovage Group S.L<\/p>\n

    Calle dels Drapers, 5<\/p>\n

    TORRENT, 46900<\/p>\n

    Customers are responsible for ensuring the item is properly packaged to prevent damage during transit.<\/p>\n

    4. Refund Process<\/h2>\n

    Once we receive the returned package at our warehouse:<\/p>\n

      \n
    1. \n

      Our team will inspect the product and packaging<\/strong>.<\/p>\n<\/li>\n

    2. \n

      If the return meets the required conditions, we will approve the refund<\/strong>.<\/p>\n<\/li>\n<\/ol>\n

      The refund will be issued to the same payment method used for the original purchase<\/strong>, unless another method has been agreed upon with the customer.<\/p>\n

      Refunds are typically processed within 5\u201310 business days<\/strong> after the inspection is completed, depending on your payment provider.<\/p>\n

      5. Return Shipping Costs<\/h2>\n
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      • \n

        If the return is made without a specific reason (change of mind)<\/strong>, the customer is responsible for the return shipping cost<\/strong>.<\/p>\n<\/li>\n

      • \n

        If the return is due to:<\/p>\n

          \n
        • \n

          a defective product<\/strong><\/p>\n<\/li>\n

        • \n

          damage during shipping<\/strong><\/p>\n<\/li>\n

        • \n

          or an incorrect item received<\/strong><\/p>\n<\/li>\n<\/ul>\n

          Muller Kitchen will cover the return shipping cost<\/strong>.<\/p>\n<\/li>\n<\/ul>\n

          Please contact our support team before returning such items so we can arrange the return.<\/p>\n

          6. Damaged or Defective Products<\/h2>\n

          If your product arrives damaged or defective<\/strong>, please contact us within 48 hours of delivery<\/strong> and include photos of the product and packaging. Our team will provide a solution as quickly as possible.<\/p>\n

          7. Non-Returnable Situations<\/h2>\n

          Returns may not be accepted if:<\/p>\n

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          • \n

            The product shows clear signs of use<\/strong><\/p>\n<\/li>\n

          • \n

            Parts, accessories, or packaging are missing<\/strong><\/p>\n<\/li>\n

          • \n

            The product has been damaged due to improper use<\/strong><\/p>\n<\/li>\n<\/ul>\n

            8. Contact<\/h2>\n

            For any return or refund request, please contact our support team:<\/p>\n

            \u00a0<\/p>\n

            Email: info@muellerkitchen.es<\/strong><\/p>\n

            <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>", "protected": false }, "excerpt": { "rendered": "

            At Muller Kitchen, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return under the conditions described below. 1. 14-Day Return…<\/p>", "protected": false }, "author": 1, "featured_media": 0, "parent": 0, "menu_order": 0, "comment_status": "closed", "ping_status": "closed", "template": "", "meta": { "postBodyCss": "", "postBodyMargin": [], "postBodyPadding": [], "postBodyBackground": { "backgroundType": "classic", "gradient": "" }, "footnotes": "" }, "class_list": [ "post-2628", "page", "type-page", "status-publish", "hentry" ], "_links": { "self": [ { "href": "https:\/\/muellerkitchen.es\/en\/wp-json\/wp\/v2\/pages\/2628", "targetHints": { "allow": [ "GET" ] } } ], "collection": [ { "href": "https:\/\/muellerkitchen.es\/en\/wp-json\/wp\/v2\/pages" } ], "about": [ { "href": "https:\/\/muellerkitchen.es\/en\/wp-json\/wp\/v2\/types\/page" } ], "author": [ { "embeddable": true, "href": "https:\/\/muellerkitchen.es\/en\/wp-json\/wp\/v2\/users\/1" } ], "replies": [ { "embeddable": true, "href": "https:\/\/muellerkitchen.es\/en\/wp-json\/wp\/v2\/comments?post=2628" } ], "version-history": [ { "count": 6, "href": "https:\/\/muellerkitchen.es\/en\/wp-json\/wp\/v2\/pages\/2628\/revisions" } ], "predecessor-version": [ { "id": 4589, "href": "https:\/\/muellerkitchen.es\/en\/wp-json\/wp\/v2\/pages\/2628\/revisions\/4589" } ], "wp:attachment": [ { "href": "https:\/\/muellerkitchen.es\/en\/wp-json\/wp\/v2\/media?parent=2628" } ], "curies": [ { "name": "wp", "href": "https:\/\/api.w.org\/{rel}", "templated": true } ] } }